In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or to receive a refund less the cost of any gift boxes where applicable by completing our simple Returns Form, making a note of the item code and colour you would like to receive instead or the reason for requesting a refund where applicable. In the event that we are unable to replace your product with a suitable alternative we will refund you the cost of the item less the cost of any gift boxes where applicable. All items must be returned within 14 days of submission to us of the Returns Form and the Returns Form itself must be sent to us within 14 days from the day on which you received the product (or the day on which you received the last product where multiple items were included in your order) where the product is not faulty or as described.

If you are requesting to return the product in the unlikely event that there is any fault with it we are happy for you to make use of our 1 year warranty. 

If purchased in a store, you should return directly to the store you purchased from.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

We will seek to process refunds and exchanges as efficiently as we can, but in any case we will process refunds and exchanges within 14 days from the day on which we receive the returned product.

For your security, we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records.

Loxley England is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.